Terms & Conditions

At Jaju, every piece is crafted with care. To support your purchase, we offer a 3-month limited warranty covering issues related to craftsmanship and materials under normal use.
This warranty is valid for 90 days from the original purchase date.

 

What the Warranty Covers

Craftsmanship Issues

If any part of your jewelry is defective due to how it was made, we will repair or replace it.

This includes:

  • Broken or snapped earring posts
  • Loose or unstable stones
  • Faulty clasps, chain links, or connectors
  • Breaks in chains, bracelets, or pendants caused by a manufacturing defect

JAJU offers gold-plating renewal at cost price for anyone who wants to refresh their piece.
For a quote, contact us by Whatsapp or Instagram.

What the Warranty Does Not Cover

Our warranty does not include:

  • Damage caused by accidents, dropping, bending, pulling, or improper handling
  • Normal wear that happens with everyday use (mild scratches, gradual tarnishing, fading)
  • Lost, stolen, or misplaced pieces
  • Natural changes in metal or plating caused by contact with air, water, perfume, lotions, or sweat
  • Items that have been altered, customized, or repaired by someone other than Jaju

 

Repairs After the 3-Month Warranty

We are happy to assist with repairs even after the warranty period.
A 60 NIS fee applies for post-warranty repairs, which covers materials, labor, and return shipping.

 

How to Submit a Warranty Claim

Reach Out:
Contact us via whatsapp and include your order details or proof of purchase.

Review:
We may ask for photos or additional details to determine if the issue is covered.

Repair or Replace:

  • If the problem falls within our warranty, repairs are free during the first 3 months.
  • If the piece cannot be repaired, we will offer a replacement or store credit.

Shipping Details:
You are responsible for sending the item to us. We recommend using tracked shipping.
If your claim is approved, we will cover the cost of shipping the repaired/replaced piece back to you.

 

Exclusions

The warranty does not cover damage resulting from:

  • Exposure to chemicals, fragrances, lotions, oils, or cleaning agents
  • Prolonged moisture or heat
  • Misuse, neglect, or rough handling
  • Modifications or repairs made by anyone outside of Jaju

Additional Terms & Conditions

Unique Handmade Nature

Because each piece is handmade, slight variations in color, shape, or texture are normal and part of the charm of JAJU jewelry.

Personal Use Only

Our jewelry is intended for personal wear and may not be resold commercially without our approval.

Returns & Exchanges

If you’re not satisfied with your purchase for reasons unrelated to defects, we accept returns and exchanges within 7 days of receiving your order.
Items must be unused, unworn, and returned in their original packaging.

Privacy Policy

Your personal information is kept secure and used only for order processing, support, or warranty communication. We do not share customer information with third parties.

Limitation of Liability

Our responsibility is limited to the repair, replacement, or value of the purchased item. We are not liable for indirect or consequential damages.

 

General Notes

  • This warranty applies only to purchases made through JAJU or authorized sellers.
  • Warranty services apply only to the original buyer.
  • Terms may be updated occasionally; changes will be posted on our website.

 

Contact

For any questions or warranty claims, reach out to us at: